It was with great sadness that I learned of the death of Robert Heap last week, who died at the age of 72 after a short illness.
Would you like to become an ambassador for our ACR Industry? There are now more ways than ever before for you to represent your industry.
It is around twenty years ago that Mark Sanborn, a professional speaker, trainer and author on leadership and customer services met Fred his postman. Mark had just moved into his new home in Denver when Fred knocked on his door, introduced himself and welcomed him to the neighbourhood. He also asked Mark about himself and how he wanted his mail handled while he was away.
I was on my way back from the ACR News Awards last week an item on the radio caught my attention: the Herschel space telescope was soon to cease functioning due to losing its refrigerant.
ACR News Awards