Know what you want? Try our 'Supplier Directory' 

Toshiba introduces integrated approach to commissioning, warranty and installer training systems

Toshiba Air Conditioning is transforming its approach to equipment commissioning, warranty registration and installer training to provide a simple and quick online system with major benefits for contractors and end-users. 

Toshiba commissioning and warranty portal in use.

The online commissioning and warranty tools are now fully integrated, with Toshiba Air Conditioning’s web-based training portal feeding into the same system and keeping all relevant information updated.

“We wanted to keep things as simple as possible and bring everything together, because training, warranties and commissioning are so closely linked,’’ said Cameron Beech, DX & VRF Product Manager, TCUK. “We have created a logical, paper-free environment which is more environmentally responsible and accessible.’’

The automated system works for both direct and distribution customers, while end users can see all their equipment across multiple sites, together with maintenance records and warranty claims.

Each customer has a single login to the commissioning and warranty tool, with engineers linked to the account. Training data is automatically generated by the training portal, showing qualifications gained and expiry dates for each engineer. The dashboard shows pending and open warranty claims, the number of trained engineers and a list of sites.

From here, the customer can add end user details, site information and see eligible warranty levels before selecting the equipment. Once all items are chosen from the drop-down menus, a final page shows the complete equipment list for a project, together with downloadable warranty certificates to send to the end user. To date, customer response has been positive with more than 3,000 commissionings and 100 warranty claims logged through the portal.

Toshiba Air Conditioning is committed to improving industry standards and bases its warranty scheme on installer competence, experience and knowledge, rather than ability to spend. The T5 Standard five-year warranty is available to F-Gas registered engineers, the T7 Approved warranty requires successful completion of three mandatory Toshiba Air Conditioning training qualifications, and the T7 Enhanced warranty is open only to businesses that are part of the REFCOM Elite scheme, which requires advanced quality assurance procedures.

For all three levels, the online warranty tool enables customers to easily add claims, with email confirmation sent once each claim has been dealt with by the warranty administrator. Approved claims are credited at the end of the month they are completed.

“With the advances in technology, we felt integrated systems were a key way to improve and further develop our customer experience,” Cameron Beech added. “Further improvements to the database platform and an enhanced re-design are planned for early 2023.’’

For more information, visit


Already Registered?
Sign In
Not Yet Registered?

The IOR Annual Conference – a conference on-demand

Delegates to the IOR Annual Conference taking place from 21 to 22 April will get the chance to access the event live and all sessions and recordings for up six months afterwards providing fantastic value and allowing anyone registering for the event ...


AncillaryHUB hits the spot with installer support

Beijer Ref UK & Ireland is stepping up its ancillary offering with a dedicated service for air conditioning and refrigeration installers....


Summer is coming - checklist for chillers in summer

With the warmer summer months coming, we recommend you give your chiller a good clean and inspection so equipment can operate efficiently and production can run smoothly.
ACR News is the number one magazine in the air conditioning and refrigeration industry. Don’t miss out, subscribe today!
Subcribe to ACR News


BESA National Conference