Six months after launching its seven-year ‘Total Peace of Mind’ warranty to accredited installers, Toshiba Air Conditioning (a division of Toshiba Carrier UK Limited) has announced it is expanding the 'Total Peace of Mind' scheme to include qualified installers during 2014.
This gives five years full cover at the new enhanced level, and opens up the scheme to many more companies.
David Dunn, general manager of Toshiba Air Conditioning, said: 'We have had an enthusiastic response to our pioneering warranty. Accredited installers really appreciate the assurance it provides. We now want to extend the 'Total Peace of Mind' offer to Qualified installers so that they, too, can apply and benefit from the upgraded warranty.'
Under the previous standard scheme, in the unlikely event of a component such as a PCB failing, the installer would receive a new PCB plus £28.00 towards labour costs - which, while not covering the full labour cost of replacing the part, was in line with industry practice.
Under the new enhanced scheme, Toshiba would supply a new PCB and £175.00 labour costs to the qualified installer, a realistic reflection of the actual cost of sending an engineer to carry out the works.
Alternatively, the work could be carried out by Toshiba at the request of the qualified installer, offering total peace of mind for the end user or building owner.
This new warranty is available to all registered Toshiba qualified installers completing the required training modules, subject to the equipment being installed and commissioned in accordance with the manufacturer's guidelines.
The qualified installers complete a commissioning sheet for each project, which is then checked by Toshiba's technical team and, subject to standards being met, a warranty certificate issued.
In the event of a warranty claim, the qualified installer can either claim the replacement component and labour allowance (which should fully cover the replacement work), or instruct Toshiba to replace the component on their behalf.
David Dunn says: 'We are delighted to be expanding the scheme, which sets a new standard in our industry and gives the qualified installer complete peace of mind. In the event of a claim, full remedy and recompense is provided. No one should be left out of pocket, a frequent criticism of some company schemes.'