Ms Harris will be managing and developing long term relationships with customers, from the point of project completion throughout the lifecycle of the system. Working closely with the project and service teams, Ms Harris will implement preventative maintenance, system optimisation and upgrades programmes to meet customer product or processing developments.
With over 20 years of experience working in the cooling industry, Ms Harris is qualified in project management, customer support and health and safety. Ms Harris brings extensive knowledge of food processing equipment to her new role to deliver dedicated support to a global customer base.
Robert Long, managing director at Starfrost commented: “We are thrilled to welcome Liz at Starfrost, it forms part of our focused efforts to provide the highest levels of customer service within the industry. Her expertise and extensive experience in cooling solutions is an asset to the company, enabling us to increase support and develop the service we provide to our customers.'
Ms Harris commented: 'Starfrost's core values and focus on innovation is something I want to be part of. My professional passion is within the cooling industry so I'm very excited about bringing my skillset to the team to provide dedicated customer support as Aftercare Manager. I am looking forward to developing the role to support the company's continued growth and expand the aftercare service.'