Having experience in both product and industry standard training, such as ACS modules, water regulations and G3 hot water certification courses, Mr Young is well placed to oversee the expansion of Samsung training capabilities, particularly in responding to the increase in online learning. His experience in transforming learning online will help Samsung shore up its hybrid training proposition for HVAC installers across the country.
Mr Young commented: “Since the COVID 19 pandemic, we have seen the way changes to product training have developed. The pandemic saw an increase in webinar based training so that important lines of communication could be kept open with installers. In a hybrid working world now, e-learning content has a key part to play as it fits around an installers busy work schedule. I am currently creating e-learning modules to help give that flexibility to the Samsung installers, along with other exciting projects to come.”