Heronhill’s experience in spare part distribution and its local holding of Samsung stock parts is a further enhancement of Samsung’s customer support. In addition to spare part distribution and sales, Heronhill will also manage standard warranty parts and labour contribution claims for 'in-warranty' repair work.
Paul Price, head of technical for Samsung Climate Solutions in the UK, commented: “We are very excited and proud to be collaborating with the team at Heronhill and are confident that this new venture will improve the customer experience even further and minimise delays in getting equipment back up and running again.”
Samsung has created a simple step-by-step approach for installers and maintenance engineers to follow. By making the process smooth and transparent, it will help them to save time and reach a resolution as quickly as possible.
Heronhill’s MD, Nigel Manning said: 'We are delighted to be appointed by Samsung as national spare parts distributor. Samsung is a reputable brand which complements our extensive portfolio of HVAC products. Our commercial manager Rosie Henson and finance manager Louise Chudley have worked very closely with the Samsung team to integrate streamlined communication links to enable a responsive warranty parts and labour system.'
Ms Henson went on to say: “Our sales and operations team have undergone intensive training to ensure we further enhance Samsung’s high standard of customer service.”
Ms Chudley added that: “We have been recognised by Investors in People for our commitment to staff training and development for over 23 years, continually meeting their strict criteria, having achieved Silver status in 2021, and we firmly believe this has helped in our appointment by Samsung.”