Know what you want? Try our 'Supplier Directory' 

Johnson Controls wins Online Initiative of the Year 2017 award

Johnson Controls has won an award for its EasyParts website, following a dramatic shift among customers to online ordering of spare parts for chillers and air conditioning equipment.

Johnson Controls has won an award for its EasyParts website, following a dramatic shift among customers to online ordering of spare parts for chillers and air conditioning equipment.

The pioneering service, led by the company’s IR & HVAC Parts business, was crowned Online Initiative of the Year 2017 at the ACR News Awards, held at the Chelsea Harbour Hotel, in London last week.

EasyParts is a transactional website that enables engineers to purchase chiller spares quickly and easily online. It has transformed the speed with which companies can source essential spare parts for chillers and air conditioning service and maintenance.

Customers use the site to identify and purchase components for York chillers, such as compressor parts, valves, motors, bearings and consumables. Top selling items include oil filters, temperature sensors, York Oil, top cylinder head gaskets and drier cores.

Alpesh Trivedi, product manager, said: “The aim was to create an Amazon-type site for the air conditioning and refrigeration industry, as most people are familiar with it and comfortable using it. Following the roll-out, EasyParts is now being used by a majority of our customers across the UK, Europe, the Middle-East and Africa. It has been an unqualified success.”

Since being set up, a total of 96,590 orders have been placed by 2,838 active users, and the user-base is growing all the time. As a result of this rapid take-up, it has proved to be a multi-million-pound success for Johnson Controls.

For engineers, the benefits include 24/7 access to spares with expedited delivery; visibility of real-time stock levels and order status; quick identification of components using photographs of parts; expert support from the online customer help team; comprehensive stock-holding; access to unusual items, including RAL-coded paint and even replacement equipment labels.

The site is designed to be dynamic and grow over time. As new chillers are manufactured and installed, the knowledge base is constantly updated.

Johnson Controls provides support and training in the use of the system at its Basildon site, or on-line. It also demonstrated how it works to visitors at the last ACR Show, and will be continuing this educational work at the next national show, at Excel in January 2018.



Already Registered?
Sign In
Not Yet Registered?

Coronavirus industry update

UPDATED 22 April: In response to the Coronavirus pandemic, manufacturers, wholesalers and distributors are issuing statements regarding their operations as the situation evolves. The most up to date information from each company is listed below and ...


Panasonic Aquarea Cascade provides control for up to 10 ASHPs

Premises across the world require efficient heating and cooling systems with the capability for remote monitoring, control and maintenance in a variety of applications. For Panasonic systems, Aquarea Cascade Control is a highly integrated interface ...


Energy Efficient Removal of Excess Heat

Evaporative Cooling and Humidity Control can be achieved through the adiabatic process to improve productivity and workers' wellbeing, as well as helping to remove excess heat generated in many industrial and manufacturing processes
ACR News is the number one magazine in the air conditioning and refrigeration industry. Don’t miss out, subscribe today!
Subcribe to ACR News


IIR Rankine 2020 Conference - Advances in Cooling, Heating and Power Generation
10th IIR Conference on Compressors and Refrigerants
Mostra Covegno Expocomfort
HRS 2020 Exhibition