The UK site features include a special offer section called 'Cool-kit' with over 40 products available to buy online or at any of the 24 UK branches all at the same special offer prices. The current Cool-kit promotion is valid until 31 December 2018 and new versions will be available every quarter.
An interactive PDF version of Cool-kit is available to download from the website, allowing online customers to view the brochure at leisure. Clicking on any Cool-kit product will take customers directly to that products page on the new site, where they can browse more detailed information, download further literature and buy the item/s.
FSW also has four new tool shops on the new UK site featuring Bahco, Testo, Value, and a specialist A2L Ready Tool Shop that contains all the very latest products needed to work with A2Ls, from vacuum pumps, recovery machines, leak detectors and even left hand thread cylinder adaptors.
The UK site offers free next working day delivery on all orders over £50.00 + VAT if ordered before 5pm Monday to Friday. Next working day delivery charges are only £5.00 on all orders under £50.00 + VAT. Online click and collect is available from all 24 UK branches.
Both new websites include a download section containing all information customers and staff need to make accessing information simple and straightforward. Customers are able to download the entire FSW product guide or the individual sections, as well as the latest FSW AC guide, cylinder rental details, account application forms, and branch listings.
The UK site downloads section also features access to the FSW Returns Portal, making it easy for customers to return warranty items and track progress.
With refrigerant prices being the the topic of conversation recently, the UK site also features a Price Bulletin section allowing customers easy access to all price increase bulletins as far back as January 2017.
An FSW account credit account is not required to order from the UK site; simply place the first order and the website automatically creates a log in account for each new customer. Customers can then access previous orders and retain delivery details.
The UK website also features a training section where customers can book places on the air conditioning or CO2 training courses.
This easy to navigate website contains a host of other features like product videos, technical manuals, COSHH data sheets and a search facility. Branch location maps with location pins linked to Google Maps make it simple to navigate to FSW branches via a mobile phone.
With over 60 percent of users placing online orders by mobile phone, both websites are fully optimised for mobile devices. The websites will continue to grow, with more and more new products being added on a regular basis.