ACR-News
27 October 2017

First Choice unveils new app

First Choice Group has launched a new version of its highly acclaimed app, adding impressive features which will provide customers with quicker and cleaner access to parts and information.

First Choice's newly revamped app will help to improve customers' experience.

In addition to browsing and downloading thousands of equipment manuals from leading commercial catering and refrigeration manufacturers, users can now take advantage of intuitive tools to search for parts and stock availability and communicate directly with the company’s expert customer service team via a Live Chat function.

Robert Higginbotham, business systems developer for First Choice Group, said: “The original app was useful but with a single use, searching for Part Manuals.

“With the new APIs we have developed, the new app is better in every way. Along with the manuals, users can now employ a variety of methods, including scanning barcodes, to search for and check the stock availability of spare parts.

“If that wasn’t enough, users can now talk to First Choice Group customer service staff directly from within the app to get any additional information they require.”

The main benefits of the app’s new features are as follows:

• Find Parts and Availability

With the First Choice Group app, customers carry access to the UK’s largest stock of OEM parts in their pocket. This new edition makes it easier to find parts and live stock levels by searching with keywords, browsing by manufacturer and model and even scanning barcodes. With thousands of parts brought to life with detailed images and full-colour photographs, if a user needs a closer look at a part they can simply tap on the image and pinch to zoom-in.

• Live Chat

Users can now speak directly to a member of the customer service team from within the app. The live chat feature works in much the same way as messaging services like Whatsapp do, with notifications appearing when a reply is received. This addition makes it even easier for customers to contact First Choice at their own convenience and is part of our ongoing commitment to providing the highest levels of customer service.

• View and Download Equipment Manuals

Users get instant access to thousands of equipment manuals and can download them to their device for free. Featuring diagrams for hundreds of OEM brands, including industry giants Rational, MKN and Hobart, our extensive library of manuals is growing daily. The First Choice Group app is an invaluable reference tool for service companies working within the commercial catering sector.

Available from the App Store, Google Play and Amazon Kindle Fire, the First Choice Group app is already being used by thousands of users and continues to grow in popularity.

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