New Zealand: Daikin has come out on top in a consumer survey in New Zealand into levels of customer satisfaction with heat pumps.
In the report carried out by Canstar New Zealand, an Auckland-based independent market research company, Daikin was a clear winner ahead of Mitsubishi Electric, Panasonic and Fujitsu General.

'It was the only brand to receive 5 stars in the value for money, after sales service, reliability and energy efficiency categories, commented Canstar national manager Derek Bonnar.

Overall, an overwhelming 87% of respondents reported that their homes were easier to heat following the installation of a heat pump, and 49% reported better health, according to the report.

'Many New Zealand homes are not well insulated. Damp, cold homes are more expensive to heat, as well as having the potential to cause winter health problems for people living in them,' said Derek Bonnar.

'Heat pumps are one of the most efficient forms of heating available1 with the advantage that they can also cool the home during summer. Nearly half (49%) of those in the survey reported that their power bills had decreased when using a heat pump, and just over half (55%) said they used their heat pump all year 'round.'

The consumer survey found that Daikin heat pumps has the most satisfied customers in New Zealand, taking out the overall satisfaction award for the second year in a row, with a five star rating.

The survey covered eight categories: value for money, after sales service, reliability, ease of use, functionality, noise, energy efficiency and overall satisfaction.