Cold Control Services is streamlining its business and improving customer service by expanding its workforce and upgrading its computer system.
The company has recently recruited a remote service engineer in Stockport to complement engineers based in Leeds. It has also taken on another engineer in Birmingham who will work alongside teams in Milton Keynes.
In addition, the firm has appointed three more staff to the installation team, based in Kent, Reading, and Alton, and is looking to expand further into London.
HR manager Lee Grant, said: “We are expanding our team so that we can offer our nationwide clients better coverage and more support when they need it, as well as helping our own workforce become more efficient. By the time we have finished our recruitment process, we will have the most staff on the road that we’ve ever had. Our capacity has already increased by 30% since last year.'
Cold Control has also upgraded its computer system to create even greater efficiencies in the business. It now has a fully comprehensive service package in place, which allows it to give customers instant real-time updates whatever time they call.
The new system also enables the company to provide customers with a snapshot history of any job, and the ability to report on current progress with larger projects. It can tell customers exactly where the engineer is at any specific time, using a new tracking system.
The next developments will include client login details so that customers can log in and see the status of work without having to call into the office.