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Pinder Cooling and Heating appoints new operations director

Bradford-based commercial refrigeration and air conditioning specialist, Pinder Cooling and Heating has appointed Gillian Kirtland as its new operations director.

Ms Kirtland, an experienced manager of teams, HR and operations, joins the firm as it looks to digitalise its operations and streamline its internal processes. Her senior appointment is a result of significant growth in 2021, which saw the firm increase its turnover by 30% and headcount from 12 to 14.

Ms Kirtland has spent over two decades working as senior management within companies such as Marks and Spencers, John Lewis and Lexia Solutions Group, and is well versed in what it takes to scale a business without having a negative impact on employee and customers.

In her new role at Pinder, she will devise and oversee Pinder’s digital transformation strategy, as well as creating new internal policies, and enhancing processes such as the employee onboarding journey. This will support the firm with its ambitious plans to continue its growth from both a headcount perspective, and within the refrigeration, heating and air conditioning market – particularly within the hospitality, leisure and healthcare sectors.

Ms Kirtland commented: “Pinder Cooling is preparing to grow further over the coming years, continuing to act as a reliable, professional and profitable organisation. We are making greater use of mobile and digital technology to manage tasks, share information and streamline our processes. This will allow us to make the best use of our time, resources, skills and experience for our customers. 

“Communication is key, and we have involved the whole team in developing smarter ways of working. In this way we are helping each other move forward with success. I’m honoured to be part of the journey and heading up such a fantastic project.”

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